Shipping Policies
SHIPPING COST
Muddy Ocre Ceramics is based in Kincumber, on the Central Coast of NSW, Australia.
I take great care to send the ceramics to you as safely and quickly as possible. Postage and handling charges are additional to the retail price and calculated upon checkout.
Shipping ceramics safely requires lots of packaging and big boxes for protection. However we aim to keep shipping costs as low as possible for our customers. Shipping is free for orders over $200.
SHIPPING TIMEFRAME
Once full payment has been received for your order, items will ship within 1-3 business days. All domestic orders are sent with Aramex or Australia Post. To ensure safe delivery, all orders have a tracking number and require a signature on delivery unless an ATL message is provided. You will receive a notification by email with a tracking number once your order is dispatched. Delivery usually takes 2-5 business days from shipment date to arrive, longer for remote areas.
IMPORTANT
Please ensure that the delivery details entered during checkout are correct. We can not be responsible for orders delivered to an incorrect address provided to us by you. Shipping charges will apply for orders that have to be re-sent due to incorrect details provided to us. You will receive a tracking number from us once your order is on the way. It is your responsibility to ensure you will be able to receive the parcel. If a parcel cannot be delivered, re-delivery charges may apply.